FAQ's
My Account
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address & password.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item. We do not accept seafood or lobster returns.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product AT (866) 456-2782
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy. We do not accept return food products due to the nature of live, fresh and frozen foods.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Enter your desired delivery date at checkout. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.
Order Status
Has my order shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top right hand side of our site to log in and view orders you have placed and the status of those orders.
How do I track my order?
Click the "My Account" link at the top right hand side of our site to log in and track your order, or go the the email sent from FedEx or www.fedex.com.
My order never arrived.
Click the "My Account " link at the top right hand side of our site to log in and track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
For questions related to transit, please contact PERISHIP directly at 866-928-6428.
An item is missing from my shipment.
Click the "My Account" link at the top right hand side of our site to log in track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. (866) 456-2782
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. (866) 456-2782
In Store Pick-Up
This method is for local customers to come to our facility to pick up in our Salem, MA location only.
Do not use this method if you want your order shipped.
• Shippers only display the city or zip/postal codes served by them in the destination and origin countries you selected. The rate and transit time application only uses city name or zip/postal code to define transit time.
• Transit times for Home Delivery, do not include Sundays, Mondays, or holidays.
• The service options and delivery times are dependent on the ship date, weight, dimensions, declared value, packaging, and/or address entered for your shipment. Any disparities between entered and actual data for your shipment may affect the availability of different service options and may result in a different delivery time and date. Please make sure that your shipment meets the terms and conditions of the service you have requested.
• The transit time results shown are based on the shipment date you provided. The results are valid only if your shipment is prepared and provided to the carrier by the latest published cut-off time in your origin city on the shipment date indicated and all the information entered in the rate and transit time application matched the actual shipment tendered.
• Delivery dates and times are provided for single-commodity shipments only. Selecting a time for pick up is for pick up in our Salem, MA location only.
• The transit time information is subject to change without notice.
FedEx tracking Information
http://www.FEDEX.com
PatriotLobster.com is partnered with PeriShip, a value added logistics provider, exclusive to FedEx, and industry leader in the management of perishable shipments. Once your order leaves us, PeriShip will monitor it and keep you informed of any changes or issues. PeriShip utilizes a wide array of resolution capabilities, to manage shipments that encounter extended transit times, ensuring your lobster arrives in peak condition, even if weather or other issues intervene.
For questions related to transit, please contact PERISHIP directly at 866-928-6428.
How Do I Return An Item?
Please contact customer service for more information on returning an item. We do not accept returns for seafood and live lobsters.